FAQs

WHEN WILL I RECEIVE MY ORDER?

USA: Orders from within the U.S. will normally arrive 5-12 days after making a purchase - depending on location.

REST OF WORLD: Orders from within the U.S. will normally arrive 7-20 days after making a purchase - depending on location.

At Nü Wave, all clothing items are made to order. Once an order is placed, your items will go into production, at which point there will not be any information available for tracking the order. This process usually takes 5-10 days. Once your order is ready for shipping though, we will be sending you an email to let you know that your items are on their way.

While most packages arrive on time, there may be circumstances that are out of our control that affect delivery times (natural disasters, holidays, weather). For this reason, we do not guarantee the exact date of delivery.

DO YOU ACCEPT REFUNDS OR EXCHANGES?

As all of our items are made to custom order, we cannot accept refunds or exchanges unless an item is defective. See here for our returns policy

DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?

**ADDITIONAL CUSTOMS FEES MAY APPLY IN EUROPE/UK WITH EVERY ORDER VALUE OF $25**

Please be advised that our shipping fees do not include duty/customs charges. Duty fees vary from country to country which made it hard for us to account for it.  

I PLACED AN ORDER CONTAINING MULTIPLE ITEMS, WILL THEY ARRIVE AT THE SAME TIME?

Some of our products ship from different warehouses so when you order multiple items at a time some of our items are shipped separately. We try our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items. If you get one item ahead of the others, please don’t worry! The other items will most likely still be in transit.

 

QUESTION NOT ANSWERED HERE?

If you feel that your questions are still unanswered, please do not hesitate to contact us via email or the “Contact Us” section of the website.